Frequently Asked Questions

Please use the below form. You can also call customer service on +91 9888001229

What types of skin concerns do Glopetra products target?

At Glopetra, we have organized products depending on the specific skin concerns such as acne & pimples, dark spots, oil control, sun damage, anti aging and dry skin, so you can easily get the product you want based on your specific skin concern.

Are Glopetra products safe for sensitive skin?

All our products are clinically proven and dermatologist tested, making them safe for sensitive skin. However, we repeatedly recommend that you perform a patch test before full use. If you have very reactive skin, you should follow the patch test instructions and consult a dermatologist.

Which high performance ingredients do you use in your skincare products?

We use premium, high performing ingredients highlighted across products, including Glutathione, Kojic Acid, Retinol, Niacinamide, Vitamin C and Salicylic Acid. Each of these ingredients is chosen for its skin benefits like brightening, exfoliation and oil control.

Do Glopetra offer combos or value packs for skincare products?

Yes, Glopetra offers several best-buy combos, such as anti-aging sets, acne packs, AHA/BHA combos and more, for multi product regimens and savings. Getting combos can be an easy way to build a skincare routine.

Do you have a recommended skincare routine to use Glopetra products?

Yes, Glopetra offers a simple and powerful skincare routine for healthy skin:

  • Step 1: Cleanse with a gentle face wash
  • Step 2: Apply a serum or treatment to target your skin concerns
  • Step 3: Lock in moisture with a hydrating moisturizer
  • Step 4: Always apply sunscreen for complete UV protection.

Does Glopetra offer a skin assessment or quiz?

Yes, Glopetra features a Skin Assessment Test to help you recommend the effective and suitable products based on your skin concerns.

What is Glopetra’s return/refund policy?

Glopetra’s Return/refund policy details are on the website policy pages, you can check the Return Policy/Terms, timelines and instructions.

Are there any membership plans or subscriptions offered by Glopetra?

At Glopetra, we list Membership/Plans which often provide recurring benefits or discounts. View our Membership Plans for current perks and pricing.

How can I choose the right product for my skin type?

To choose the right product for your skin type, you should use the Shop By Concern and ingredient filters and product pages, i.e., “suitable for all skin types”, “non-comedogenic” and more.

How should I use Glopetra serums and actives like retinol and vitamin C?

It is advised to use active serums at the recommended frequency, start slowly with strong actives, apply at night if advised and always follow with a sunscreen in the daytime.

Are Glopetra products cruelty-free / chemical-free / vegan?

Yes, Glopetra promotes “chemical free” and “cruelty free” formulations to deliver effective and quality skin results with minimum side effects.

What should I do if I experience irritation?

If you experience irritation:

  • Stop use immediately
  • Rinse the area with cool water
  • Consult a dermatologist

Report adverse reactions to Glopetra support so they can advise and monitor product safety.

Are your products tested for safety and efficacy?

At Glopetra, all our products are dermatologically tested and free from toxic chemicals, which makes them safe and effective for every skin type.

How soon will I see results from Glopetra’s Products?

You should expect to see visible improvements within 3 to 4 weeks, depending on the ingredient and concern. However, consistency is essential to see quality results.

Are the product ingredient lists available online?

Yes, the product ingredients and usage instructions are listed on the product pages and it is recommended to check the ingredient list if you have allergies or known sensitivities.